Thanks — we got your request
Your note is in our inbox. A person on the Keqiao team will reply in English — usually within 1 business day (China time) — from [email protected].
Type, fabrics, metres and ship-to country — nothing is charged at this step.
Stock, cut lengths, shipping and duties (and colour-card postage if you asked for cards).
Only then we send a PayPal invoice. No payment before you say yes.
Continuous lengths from our warehouse after the invoice clears.
About email confirmation: you may get a short automatic confirmation right away from [email protected]. A person on the Keqiao team then replies in English — usually within 1 business day — from [email protected] (or the same inquiries address). Please check spam/junk and add us to contacts.
If you only see the short confirmation and nothing further after one business day, email the same details again to [email protected] — we will pick it up.
Meanwhile: how colour cards & swatches work · shipping & duties · browse fabrics · studio favourites.
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